Pepper Money named
Best Non-Bank of the Year 2024

Mario Rehayem, CEO of Pepper Money expressed his gratitude saying, “It’s an incredible honour to be recognised as Australia’s best non-bank lender once again. Despite the market challenges, our mission has remained steadfast – to empower individuals and businesses to succeed with flexible loan solutions designed to meet their real-life needs. We take a lot of pride in our people, our brand, and our mission to help people to succeed."

The non-bank’s scale, experience, funding, and breadth of product offerings underscores its leadership in the non-bank sector.

“We've now proudly assisted over 500,000 customers and closed June 2024 with a record-breaking $19.7 billion in assets under management (AUM). Our focus on customer outcomes, innovation, and efficiency has enabled us to achieve this title,” he said.

Pepper Money has built a reputation of trust among brokers, aggregators, and white label partners. “The emphasis we place on our broker and white label network is unparalleled in the industry,” Rehayem noted.

“When brokers place their trust in a lender, they develop confidence in the people, products, and processes behind the brand. Trust takes time to build; and can't be replicated. That's why we go above and beyond to ensure that every interaction is seamless, and every decision is sound. Our dedication to maintaining these high standards of ourselves is what sets us apart and makes us the first-choice non-bank for brokers and their clients."

Pepper Money's commitment to innovation is evident through the breadth of the lender’s products and depth of policies including the recent introduction of SMSF mortgages and enhancements to lending policies tailored for self-employed borrowers and investors designed with greater flexibility.

Rehayem also said experience was critical to keep pace with its customers’ expectations. “It's a critical time right now for customers to have flexible loan options and an effortless experience from a brand they can trust. From a digital and technology perspective, this experience means speed and consistency to decision, access to self-service options, transparency right across the digital loan journey and more automation – which continues to be our focus to deliver a winning experience.

“Our continuous product enhancements and digital innovations ensure that we continue to remain the first-choice non-bank, enabling our customers and brokers to succeed,” he said.

Pepper Money's impact extends beyond business, through initiatives fostering financial inclusion, education, and community work. The Pepper Giving program has contributed over $230,000 to charitable causes, including $100,000 to the Women and Girls’ Emergency Centre (WAGEC). Pepper Money proudly champions diversity, with employees speaking 37 languages representing 32 countries. Notably, over 45% of senior managers are women, significantly exceeding the industry average.

“We believe in giving back to the communities we serve. Our commitment to financial inclusion, education, and sustainability is core to who we are,” Rehayem said.

First and foremost, we deeply appreciate our customers for placing their trust in us. We also thank everyone who has been part of our mission and success, including our team, our valued partners, brokers, introducers, funders, and shareholders to help us achieve this outstanding result.