Sarah Pikardt: General Manager, Marketing and Brand
Sarah Pikardt: General Manager, Marketing and Brand
Frequently Asked Questions
There are many reasons you may need help with repayments now or are worried about managing your repayments in the future, including:
- Illness or injury
- Natural disasters (e.g. bushfires, floods)
- Losing a loved one
- A relationship breakdown
- Family and domestic violence
- Unemployment or changes in income
- Business downturn
- Rising cost of living
- Other unexpected events
If you can’t afford the minimum repayment on your loan, please contact us immediately so we can discuss what options might be available to assist. The sooner you contact us the sooner we can try to help you.
We may be able to provide help over the phone, otherwise, we may need to complete a more detailed assessment of your personal and financial circumstances to understand your situation and discuss what assistance options suit your needs.
Financial hardship assistance is available to you whether you are an individual, a joint borrower on a loan, a guarantor or small business customer. If you have a joint loan and need help with repayments, we can assist you individually if you request it.
If you are having trouble making repayments and can’t pay on time, you might miss payments which can hurt your credit report and lower your credit score.
A hardship arrangement is a way to make it easier to manage your payments. For example, you can ask us to change how often or how much you need to pay.
This can help you to avoid missing payments affecting your credit report and stop your credit score going down.
We can help, so it is important to contact us as soon as possible on 1800 185 914 or send us a message.
Depending on your situation, this could include:
- Deferring or reducing loan payments for a defined period of time
- Extending the loan term
- Capitalising loan arrears
- Debt consolidation
- Interest only period
- Pausing fees and charges
Financial hardship assistance is available to you whether you are an individual, a joint borrower on a loan, a guarantor or small business customer. If you have a joint loan and need help with repayments, we can assist you individually if you request it.
We can help, so it is important to contact us as soon as possible on 1800 185 914 or on send us a message.
If you are struggling to make repayments, it’s important to let us know as soon as possible. Even if you’ve already missed a payment (or multiple payments) on your loan, please give our Customer Assist team a call on 1800 185 914 between 8am to 6pm (AEST/AEDT) Monday to Friday so options can be explored.
Under the law, financial hardship information cannot be used by a credit reporting body to calculate a credit score. For information on your credit score, these guides may help: Comprehensive Credit Reporting
When you speak to us, we’ll discuss your options which may include pausing direct debit repayments depending on your situation. If you complete our online contact us form, direct debits won’t be automatically cancelled.
Pepper Money won’t charge default or arrears fees during your period of hardship assistance.
Financial hardship information – for both temporary or variation arrangements – only stays on your credit report for 12 months. After that time, it is no longer possible to tell from the credit report that a financial hardship arrangement was in place.
A financial hardship arrangement won’t stop you from applying for credit later on. A lender might ask for additional information about your finances to check that you can repay a new loan or new credit.
Yes, if you miss payments, it will show on your credit report. This means your credit score will go down, which can make it harder to get credit in the future.
A financial hardship arrangement will change how often or how much you need to pay. If you keep to the financial hardship arrangement, your credit report will show your payments as up-to-date, which will stop your credit score going down.
Credit Report Summary
Late Payments and your Credit Report
Temporary Financial Hardship Arrangement
Variation Financial Hardship Arrangement
Credit Report Summary
Late Payments and your Credit Report
Temporary Financial Hardship Arrangement
Variation Financial Hardship Arrangement
- Refinance tax debts1
- 100% offset sub account (fees apply)2
- Unlimited cash out3
- Free online redraw
- One credit sign-off - resident and commercial
- GSA not required in all cases
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Is there anything else you need to read and comply with?
When is there a binding legal agreement between you and us?
Effect of having more than one account
Interest charges
What you must pay and when
What you must pay
Repayments
When and how you pay
Interest only periods
Early repayment
What are break costs?
Fees and charges and enforcement expenses
Other amounts to be paid
About enforcement expenses
Representations and warranties
Redraw
About offset sub-accounts
Construction
Your obligations in relation to construction
Default
Default rate
Consequences of a breach of any term
Monetary events of default
Non-monetary events of default
Notification of an event of default
What we can do when an event of default occurs
Set‑off
General Matters
Account statements
National Credit Code
Establishing your loan account and accounting for transactions
Consents
Judgment interest
What is lenders mortgage insurance
Valuations
How we may exercise our rights
Government charges
Blanks
Assignment
Insurance
Notices, other communications and service of documents and verbal confirmations and taping of conversations
Changes we can make to your loan agreement
Additional repayment triggers
Breaches of laws
Applicable law
If you are a trustee
If we are a trustee
Disclosures to guarantors
Providing financial statements
If your account has a credit balance
Severability
Identification information
If there is a trustee in bankruptcy or liquidator
Meaning of words
Definitions
Interpretation
INFORMATION STATEMENT
The contract
Insurance
Mortgages
General
- Refinance tax debts1
- 100% offset sub account (fees apply)2
- Unlimited cash out3
- Free online redraw4
- One credit sign-off - resident and commercial5
- GSA not required in all cases6
- Refinance tax debts1
- 100% offset sub account (fees apply)2
- Unlimited cash out3
- Free online redraw4
- One credit sign-off - resident and commercial5
- GSA not required in all cases6
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Fund your ambition with an award-winning personal loan
Personal loans give you the flexibility you need to fund your ambitions. With loans available from $5,000 to $50,000, a Pepper Money Personal Loan can be used for almost anything; treat yourself to a holiday, fund a hobby or invest in improving your home. Apply online today to get a rate based on your circumstances.
Fund your ambition with a personal loan
Personal loans give you the flexibility you need to fund your ambitions. With loans available from $5,000 to $50,000, a Pepper Money Personal Loan can be used for almost anything; treat yourself to a holiday, fund a hobby or invest in improving your home. Apply online today to get a rate based on your circumstances.
Employee engagement & Inclusion % - %
Our people are our biggest asset, and our culture of inclusion and diversity is something we’re incredibly proud of. Developing our people and respecting their individuality brings with it increased satisfaction, engagement, and allows us to achieve a high-performance culture.
Learn more about our Diversity Policy and access our latest WGEA report.
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Interest rates
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Secured fixed interest rates and comparison rates from % - % p.a.*#
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Application process
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10 minutes online, or call us on 1300 108 794
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Loan term
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18 - 84 months^
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Loan amount
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$15,000 - $50,000
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Funds availability
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Next business day following approval (subject to your bank's direct credit processing times)
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Repayment type & frequency
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Pay by Direct Debit in weekly or fortnightly installments
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Fees and charges
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We don't charge any fees
- Loan establishment fee | $0
- Account administration fee | $0
- Early repayment fee~ | $0
- Security registration fee | $0
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Interest rate
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Unsecured fixed interest rates and comparison rates from % - % p.a.*#
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Application process
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10 minutes online, or call us on 1300 108 794
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Loan term
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18 - 84 months^
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Loan amount
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$5,000 - $50,000
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Funds availability
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Next business day following approval (subject to your bank's direct credit processing times)
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Repayment type & frequency
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Pay by Direct Debit in weekly or fortnightly installments
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Fees and charges
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We don't charge any fees
- Loan establishment fee | $0
- Account administration fee | $0
- Early repayment fee~ | $0
Helping our real life customers succeed
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Ready to take the next step?
Get started with our no fee~ personal loan and find out your personalised rate today.
Won’t impact your credit score Get your rate in 2 minutes
Ready to take the next step?
Get started with our no fee~ personal loan and find out your personalised rate today.
Won’t impact your credit score Get your rate in 2 minutes
Ready to take the next step?
Get started with our no fee~ personal loan and find out your personalised rate today.
Won’t impact your credit score Get your rate in 2 minutes
Ready to take the next step?
Get started with our no fee~ personal loan and find out your personalised rate today.
Won’t impact your credit score Get your rate in 2 minutes
Ready to take the next step?
Get started with our no fee~ personal loan and find out your personalised rate today.
Won’t impact your credit score Get your rate in 2 minutes
Ready to take the next step?
Get started with our no fee~ personal loan and find out your personalised rate today.
Won’t impact your credit score Get your rate in 2 minutes
Choose a home loan interest rate option that works for you
Variable Rates
Variable interest rate home loans start from
% p.a. variable rate*
% p.a. comparison rate^
Go with the flow with our variable rate option. Maximise your cashflow with our 100% interest offset sub-account, complete with debit card access.
- VISA debit card+
- 100% interest offset sub-account
- Free online redraw
Fixed Rates
2-year fixed interest rate home loans start from
% p.a. 2-year fixed rate*
% p.a. comparison rate^
Manage your money with our fixed rate loan option – choose a fixed-rate term that suits you. Plus, benefit from no break costs!
- 2, 3, 5, 7 and 10-year loan terms
- No break costs or early repayment fees
- Unlimited extra repayments
The important legal bits
Information and interest rates are correct as of and subject to change at any time.
Information provided is factual information only, and is not intended to imply any recommendation about any financial product(s) or constitute tax advice. If you require financial or tax advice you should consult a licenced financial or tax adviser.
All applications are subject to credit assessment, eligibility criteria and lending limits. Terms, conditions, fees and charges apply.
‡ Outcomes will vary depending on individual circumstances.
*Our interest rates:
Pepper Money variable Prime home loan interest rates range from 6.84% p.a. - 8.84% p.a. (Comparison rates range from 7.02% p.a. - 8.90% p.a.^)
Pepper Money variable Near Prime Clear home loan interest rates range from 7.24% p.a. - 10.49% p.a. (Comparison rates range from 7.50% p.a. – 10.59% p.a.^)
Pepper Money variable Near Prime home loan interest rates range from 7.64% p.a. – 9.79% p.a. (Comparison rates range from 7.90% p.a. – 9.88% p.a.^)
Pepper Money variable Specialist home loan interest rates range from 8.44% p.a. – 12.19% p.a. (Comparison rates range from 8.73% p.a. - 12.34% p.a.^)
Pepper Money 2-year fixed interest rates range from % p.a. - % p.a (Comparison rates range from % p.a. - % p.a.^).
The actual interest rate will depend on the borrower’s circumstances and the information verified during the loan application assessment.
^Comparison rate is calculated on a secured loan of $150,000 for a term of 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.
˅An indicative interest rate and estimated repayments are not a formal approval for a loan, so don’t enter any financial commitments based on it. They are a guide only, based on the basic information you provide and the credit score we obtain for the primary application and is not a suggestion or recommendation of any loan product.
~The results of the home loan repayment calculator are based on information you have provided in the calculator including a selected interest rate, loan term and loan amount and is to be used as a guide only. The interest rates do not reflect true interest rates and the formula used for the purpose of calculating estimated home loan repayments is based on the assumption that interest rates remain constant for the chosen loan term. The output of the calculator is subject to the assumptions in the calculator (see 'about this calculator') and subject to change. It does not constitute a quote, pre-qualification, approval for credit or an offer for credit and you should not enter commitments based on it. Your interest rate, repayments and interest payable will be different when you complete a full application and we capture all details relevant to our responsible lending assessment. The results of this calculator does not take into account loan setup or establishment or monthly administration fees nor government, statutory or lenders fees, which may be applicable from time to time. Calculator by Widget Works.
+Visa Debit card is issued by Indue Limited ABN 97 087 822 464 and distributed by Pepper Finance Corporation Limited ACN 094 317 647 and/or through Pepper Money accredited mortgage brokers. Refer to the Conditions of Use and Target Market Determination (TMD).
Our variable home loan interest rates
For new owner occupier variable rate home loans, making principal and interest repayments.
Up to 55% LVR. View our full interest rate range.
The important legal bits
Information and interest rates are correct as of and subject to change at any time.
Information provided is factual information only, and is not intended to imply any recommendation about any financial product(s) or constitute tax advice. If you require financial or tax advice you should consult a licenced financial or tax adviser.
All applications are subject to credit assessment, eligibility criteria and lending limits. Terms, conditions, fees and charges apply.
* Pepper Money variable interest rates range from % p.a. - % p.a. (Comparison rates range from % p.a. - % p.a.^) View all variable rates ». The actual interest rate will depend on the borrower’s circumstances and the information verified during the loan application assessment.
^ Comparison rate is calculated on a secured loan of $150,000 for a term of 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.
+ Visa Debit card is issued by Indue Limited ABN 97 087 822 464 and distributed by Pepper Finance Corporation Limited ACN 094 317 647 and/or through Pepper Money accredited mortgage brokers. Refer to the Conditions of Use and Target Market Determination (TMD).
Our fixed rate home loan interest rates
For new owner occupier fixed rate home loans, making principal and interest repayments. Up to 55% LVR. View our full interest rate range.
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The important legal bits
Information and interest rates are correct as of and subject to change at any time.
Information provided is factual information only, and is not intended to imply any recommendation about any financial product(s) or constitute tax advice. If you require financial or tax advice you should consult a licenced financial or tax adviser.
All applications are subject to credit assessment, eligibility criteria and lending limits. Terms, conditions, fees and charges apply.
‡ Outcomes will vary depending on individual circumstances.
* Pepper Money 2-year fixed interest rates range from % p.a.- % p.a (Comparison rates range from % p.a. - % p.a.^). View all fixed rates » . The actual interest rate will depend on the borrower’s circumstances and the information verified during the loan application assessment.
^ Comparison rate is calculated on a secured loan of $150,000 for a term of 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.
# There is a non-refundable, minimum fee of $750 per home loan application payable at settlement to lock in a fixed interest rate for 90 days. For home loan balances greater than $500,000, the rate lock fee is 0.15% of the fixed interest rate loan balance at settlement. For example, for a fixed rate loan amount of $600,000 the rate lock fee will be $600,000 x 0.15% = $900. The lesser of the fixed interest rate at settlement or the applicable locked in fixed interest rate will be applied at settlement. The rate lock fee will be charged at settlement even if interest rates decrease after the rate lock request has been approved.
+ Visa Debit card is issued by Indue Limited ABN 97 087 822 464 and distributed by Pepper Finance Corporation Limited ACN 094 317 647 and/or through Pepper Money accredited mortgage brokers. Refer to the Conditions of Use and Target Market Determination (TMD).
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Asset Finance Introducers
- Offer our asset financing to your customers. our asset financing to your customers. our asset financing to your customers.
- Offer our asset financing to your customers.
Mortgage Brokers
Third Party Servicing
Sponsorships
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Interest rates
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Floating interest rates from % p.a. to % p.a.
2-year fixed interest rates from % p.a. to % p.a.
3-year fixed interest rates from % p.a. to % p.a.
The actual interest rate will depend on the borrower's circumstances and the information verified during the assessment of a loan application.
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Loan purpose
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Purchase or refinance an owner-occupied or investment property. Debt consolidation available when refinancing.
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Maximum LVR
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Borrow up to 85%* of the property value.
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Loan amounts
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From $100,000 up to $2,500,000 subject to product, region, eligibility criteria and lending limits.
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Loan terms
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10 - 30 years - subject to eligibility criteria.
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Interest rate options
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Choose a floating rate or a 2 or 3-year fixed rate period.
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Repayment options
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- Principal and Interest, or
- Interest only (up to 5 years - followed by Principal and Interest payments for the remainder of the loan term).
For owner-occupied loans, interest only is limited to 50% of your total loan amount.
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Repayment frequency
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- Weekly, fortnightly or monthly for Principal and Interest loans
- Monthly for interest-only loans
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Extra repayments
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Unlimited extra payments are permitted, free of charge for floating interest rates. For fixed rate loans, extra payments are free of charge up to $10,000 p.a.
See fees and charges for more information. -
Redraw
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Minimum online redraw is $50, and minimum manual redraw is $1,000.
You'll need at least 1 floating loan split to transact via redraw.
Redraw is not available during any fixed interest rate loan term. -
Loan splits
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Up to 4 splits are available.
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Fees and Charges
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Establishment fee: $749 inclusive of legal and settlement fees.
Discharge admin fee: $500
Monthly admin fee: From $10-$15 per loan split, depending on product.
Break costs: Break costs are payable on early repayment of more than $10K p.a. on a fixed rate loan, or switching to a different interest rate during the fixed rate period.
