Customer Story - Paula

Paula talks about being a Pepper Money customer

 Estimated read time: 1 Minute

Here are experiences of our real-life customers

When Paula1 relocated to Perth, she was determined to buy a new home instead of renting.

However, her existing situation led the banks to reject her home loan application. That's when a mortgage broker who understood Paula's situation introduced her to Pepper Money.

Paula’s story reminds us that sometimes, the path to homeownership isn’t straight forward. It takes the right financial partner, like Pepper Money to navigate the current housing market.

Looking to buy a home or refinance?

In less than five minutes, find out what indicative interest rate* you might be eligible for, without impacting your credit score.
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I have no problems in recommending Pepper Money to anyone. The fact that the people are wanting to help you, makes it a better experience.

After assessing Paula’s circumstances in detail, we were able to help make her new home dream real. 

Paula: When we came to Perth, we wanted to buy a house to live in so we didn't rent. 

We went through the application process, got knocked back by the major banks. We couldn't get financed. Really frustrating and annoying because we had to live somewhere. So we went through a mortgage broker and the broker came to us with
Pepper Money. So that was how we came to Pepper.

   

If the bank says no, give it the Pepper Money non-bank test

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We have options for all sorts of situations

1All applications are subject to credit criteria. Terms, conditions, fees, and charges apply. Outcomes will vary depending on individual circumstances.

*An indicative interest rate and estimated repayments is not a formal approval for a loan and financial commitments must not be entered into based on it. It is not a suggestion or recommendation of any particular loan product. It is a guide only based on the limited information provided and the credit score obtained. The actual interest rate and fees will depend on the borrower’s circumstances and the information verified during the loan application assessment.

Contributor | Sarah Pikardt, General Manager, Marketing and Brand

Sarah joined Pepper Money in 2011 and was appointed General Manager, Marketing and Brand in 2021. She leads the marketing function and strategic development of the brand in Australia and New Zealand, with a focus on improving customer experience. Read more.

Our Product Reviews

Family celebrating in their new home

What our customers think about us

4.2

from 1,277 reviews

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Great ongoing service

I have been a Home loan customer of Pepper Money for sometime now and one of the things I really like about Pepper is that over the last few years they have worked with me to keep my interest rate competitive. Great customer service!

Michael, Adelaide
Made life easy!

The entire relationship was perfect, the loan was sanctioned Just in time. Documentation was not fussy, and straightforward. Costs were as per the market standard, and though I was worried about the due date for settlement, the process was good and done prior to the deadline.

James, Melbourne
Thank you for giving me a chance to have a home for my kids

Excellent customer service. Very grateful to ge customer of pepper. Was given a chance of getting a house loan when other banks would not even look at you been a single mum.

Olena, Perth
Best phone call I made all year

I called up to change my address and ask a couple of admin questions and ended up speaking to a mortgage specialist called Mile who was informed, to the point and exhibited exemplary customer service.

Lisa, Sydney
Fantastic to deal with made everything so easy

Extremely satisfied with all there help and service great customer service always keeping me informed with what was going on with loan process will be recommending to all family and friends.

Pino, Victoria
When the struggle is lifted finally

We had had been refused and knocked back by our big 4 lender several times and even mortgage brokers were reluctant to help us. We never once said we were perfect and new we had some past credit issues but they shouldn't have held us back from reaching our financial goal.

Jarrod, Goulburn Valley
Great ongoing service

I have been a Home loan customer of Pepper Money for sometime now and one of the things I really like about Pepper is that over the last few years they have worked with me to keep my interest rate competitive. Great customer service!

Michael, Adelaide
Best phone call I made all year

I called up to change my address and ask a couple of admin questions and ended up speaking to a mortgage specialist called Mile who was informed, to the point and exhibited exemplary customer service.

Lisa, Sydney
Made life easy!

The entire relationship was perfect, the loan was sanctioned Just in time. Documentation was not fussy, and straightforward. Costs were as per the market standard, and though I was worried about the due date for settlement, the process was good and done prior to the deadline.

James, Melbourne
Fantastic to deal with made everything so easy

Extremely satisfied with all there help and service great customer service always keeping me informed with what was going on with loan process will be recommending to all family and friends.

Pino, Victoria
Thank you for giving me a chance to have a home for my kids

Excellent customer service. Very grateful to ge customer of pepper. Was given a chance of getting a house loan when other banks would not even look at you been a single mum.

Olena, Perth
When the struggle is lifted finally

We had had been refused and knocked back by our big 4 lender several times and even mortgage brokers were reluctant to help us. We never once said we were perfect and new we had some past credit issues but they shouldn't have held us back from reaching our financial goal.

Jarrod, Goulburn Valley

       

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