Customer Story - Dan
Last updated: 28 February 2024 | Estimated read time: 3 Minutes
Here are experiences of our real-life customers
After experiencing a divorce, Dan kept getting knocked back by the bank when asking for a home loan. We were able to get Dan back on track and help him buy a new home1.
Life is full of unexpected turns, and for Dan, a life-changing event led him down an unexpected path. After going through a divorce, he found himself juggling the responsibilities of caring for two young boys and finding a home large enough for the three of them.
Despite his loyalty to the bank, he kept getting knocked back due to his financial situation.
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"To buy back into a market when you’ve got not much. To find someone that’s prepared to back you at that point is really hard. To have found Pepper who got me in the market, was amazing."
We stepped in to listen to his situation, provided empathy, understanding, and reviewed a wide range of options. Together, we helped Dan get back on track to find a new home for his family.
Dan: I had a life-changing event. So the end of a marriage and divorces are never nice for anyone involved. A really difficult period. But at the other side of that, you find that there's significant financial struggle to be able to maintain a level of life that you had before.
I had responsibilities. Two boys. I tried to get something that was big enough to house the kids and at the same time support the other side, so it was a really difficult, really difficult time. And to buy back into a market when you've got not much, to find someone that's prepared to back you at that point is really hard. It's actually soul destroying.
When you go through the process with banks and you keep getting no's. To have found Pepper who got me in the market was amazing, absolutely amazing.
If the bank says no, give it the Pepper Money non-bank test
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1All applications are subject to credit criteria. Terms, conditions, fees, and charges apply. Outcomes will vary depending on individual circumstances.
Information provided is factual information only, and is not intended to imply any recommendation about any financial product(s) or constitute tax advice. If you require financial or tax advice you should consult a licensed financial or tax adviser. Terms, conditions, fees and charges apply.
*An indicative interest rate and estimated repayments is not a formal approval for a loan and financial commitments must not be entered into based on it. It is not a suggestion or recommendation of any particular loan product. It is a guide only based on the limited information provided and the credit score obtained. The actual interest rate and fees will depend on the borrower’s circumstances and the information verified during the loan application assessment.
© Pepper Money Limited ABN 55 094 317 665; AFSL and Australian Credit Licence 286655 (“Pepper”). Pepper is the servicer of home loans
Contributor | Sarah Pikardt, General Manager, Marketing and Brand
Sarah joined Pepper Money in 2011 and was appointed General Manager, Marketing and Brand in 2021. She leads the marketing function and strategic development of the brand in Australia and New Zealand, with a focus on improving customer experience. Read more.
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